Overview
At Everlune Styles Enterprises, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are committed to providing a fair and transparent refund process in accordance with the terms outlined below.
Eligibility for Refunds
Refund requests are accepted for eligible products returned within the specified return period. To qualify for a refund, items must be unused, unworn, in their original condition, and returned with all original tags, packaging, and proof of purchase. Products that do not meet these conditions may not be eligible for a refund.
Non-Refundable Items
For hygiene and quality assurance reasons, certain items may not be eligible for refunds or exchanges once they have been worn, washed, altered, or damaged after delivery. Gift cards, clearance items, and specially customized products may also be excluded from refunds unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after delivery. We may request photographs or other supporting information to verify the issue before processing a replacement or refund. Once verified, we will work to resolve the issue promptly.
Refund Process
After your returned item has been received and inspected, we will notify you of the status of your refund request. If approved, your refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Exchanges
If you would like a different size, color, or product, you may request an exchange for eligible items, subject to stock availability. If the requested item is unavailable, you may choose an alternative product or receive a refund where applicable.
Shipping Costs
Shipping and delivery charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item. Customers are responsible for return shipping costs unless otherwise stated.
Late or Missing Refunds
If you have not received your approved refund within the expected timeframe, please first contact your bank or payment provider, as processing times may vary. If the issue persists, contact our customer support team for further assistance.
Cancellation of Orders
Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must instead follow our return and refund procedure if eligible.
Policy Updates
Everlune Styles Enterprises reserves the right to modify this Refund Policy at any time to reflect changes in our business operations or legal requirements. Any updates will become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return or refund request, our customer support team is here to help. Please contact us using the details below.
Email: fashion@everlunestyles.com
Address: 17 Noble Street, Sabo